Refund policy

Refund Policy

At Mukasar, we take pride in the quality and uniqueness of our perfumes. However, if you're not fully satisfied with your purchase, we're here to help β€” under the terms outlined below.

βœ… Returns

Due to the nature of our products, we only accept returns on unopened, unused, and sealed items, returned within 7 days of delivery.
To be eligible for a return:

  • The item must be in its original packaging

  • You must provide proof of purchase (order number or confirmation email)

Opened or used perfumes cannot be returned for hygiene and safety reasons.

🚫 Non-returnable Items

  • Gift cards

  • Discounted or sale items

  • Used or opened products

πŸ” Exchanges

We only replace items if they are damaged or defective. If you need an exchange for the same item, contact us at support@mukasar.com within 48 hours of receiving your order.

πŸ’Έ Refunds (if applicable)

Once we receive and inspect your returned item, we’ll email you to notify you of approval or rejection.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.

πŸ›‘ Late or Missing Refunds

If you haven’t received a refund yet:

  1. Double-check your bank account or credit card statement

  2. Contact your payment provider (processing times vary)

  3. If you've done the above and still have not received your refund, email us atΒ mukasarofficial.com

πŸ“¦ Return Shipping

You are responsible for paying your own shipping costs for returns. Shipping costs are non-refundable.
If you're returning an item over Rs. 5,000, consider using a trackable shipping service or purchasing shipping insurance.

πŸ“¬ Return Address

Pakistan, Karachi, DHA Phase 5, Khayaban-e-Shamsheer, Street 28, 33/2